Santa Fe Vacation Rentals

What To Expect

What’s included

As local residents, SkyRun staff are available to help you make the most of your trip to New Mexico.  We strive to have your property ready with everything you need and to provide you with all the information you will need even before you have to ask for it.

But if you DO need something, our staff are here to help daily (and on call 24/7 for emergencies).  We communicate with you the way YOU want to communicate.  That can be using our webchat or simply giving us a call. We’ll also be sending you a few emails before and during your stay with important information. You can also text us via our industry exclusive 2-way text messaging system.

Included Services:

• Pre-arrival quality inspection
• Snow removal
• Hot tub maintenance (as applicable)
• Most properties have free parking (check each property for possible charges)
• Luxury linens and towels
• Fully equipped kitchens
• Wi-Fi and TV’s
• Departure cleaning and trash removal

Starter Supplies:

• Coffee and coffee filters (if applicable)
• Salt and pepper and cooking oil
• Garbage bags
• Dish/Dishwasher and laundry detergent (as applicable)
• Hand soap and lotion
• Shampoo and conditioner
• TP, paper towels and tissue
• Hairdryer and ironing board
• Firewood and firestarters (as applicable)

Additional Services:

• Pack ‘N’ Play (babies bed) and sheet: $10/day
• Air bed with sheets: $10/day
• Mid-stay cleaning service: Varies by property
• Grocery delivery: Call for pricing
• Travel insurance: 7% – 9.5% of your trip coast
• Local tips, advice, and discounts: FREE 🙂

Check-In Instructions

Check-In | Check-Out

• Check-in is 4:00pm MT and check-out is 10:00am MT. A check-in instructions email will be distributed to guests 7 days prior to arrival date containing directions and access information for the property. In most cases guests will access a property via a lockbox or smart lock using the given access code. Early check-ins can only be confirmed on the day of arrival.
• Guests must depart the property by the check-out time unless a late checkout has been coordinated and confirmed with the SkyRun office. Late check-outs must be coordinated directly with the SkyRun office no later than 9am on the day of departure; please note that if we have an incoming guest we will not be able to accommodate a late checkout. We ask that guests remove major trash from the unit, return the furniture to it’s original location, and load and run the dishwasher.

Parking:

• Parking may be limited. The check-in instructions email will contain information regarding parking at your property. Any parking fines assessed to your vehicles during your stay will be billed to you if they are billed to us. Parking fines can be significant.

Travel Insurance

Nationwide® Travel Insurance protects your vacation investment against unforeseen events like a hurricane, sickness, injury, flight cancellation, job loss and much more.

Group coverage protects everyone in your traveling party for one low price.

Get a quote.

Damage Protection

SkyRun includes a property damage protection waiver on each reservation. The damage waiver covers damage to the property up to $1,500 so long as the damage is accidental and reported to SkyRun prior to your departure. It does not cover damage that is willful, the result of negligence, or damaged caused by the misuse of household items. It also doesn’t cover unreported damage. SkyRun doesn’t charge our guests a refundable damage deposit in lieu of the waiver. Unlike a refundable damage deposit, the damage protection waiver is non-refundable.

If during your rental of our property, you damage the real or personal property assigned to that property, SkyRun will cover the cost of repairs or the cost to replace the property up to an amount not to exceed $1,500. Should the cost of the damage exceed $1,500 or does not meet the criteria for a “covered loss”, and the property owner’s insurance policy also does not cover the loss, then you shall be responsible for the full amount of the damage which will be charged to the credit card on file. Coverage is provided to you and all travelling companions that are staying in the home overnight during your stay.

Coverage is not provided for loss due to:

• Your intentional acts or gross negligence.
• Any damage that occurs if you are in violation of the terms and conditions (including but not limited to having more than maximum occupancy or having a party).
• Loss, theft or damage to any personal effects owned by you or brought on the covered stay by you. Loss, theft or damage caused by any person other than you or your traveling companions with whom you share the property reservation unless substantiated by a police report.

Your Duties in the Event of Damage. You must:

• Take all reasonable, necessary steps to protect the property and prevent further damage to it.
• Report the loss in writing (email ok) prior to check-out to the SkyRun staff.
• Provide us documentation such as pictures to substantiate the claim.